Understand. Integrate. Empower.
Refund Policy
Therapy sessions
Therapy sessions typically last 55 to 60 minutes for individual sessions, and 55 to 90 minutes for group sessions. The schedule is based on the availability of the therapist and the convenience of the client(s). The frequency of sessions will be discussed and decided upon by the client and the therapist based on the needs and challenges expressed by the client. With relation to technology assisted counselling (online counselling), the therapist will send a link before the session, and the session will be conducted using a medium that is comfortable for the client.
Fee Payment - Therapy and Workshop Sessions
Therapy sessions: Sessions will be paid for on a per session basis (before or after the session, depending on what is decided between the therapist and client(s). Additional fees may be charged for extended sessions at the discretion of the therapist.
Workshops and Training sessions: Payment will be for the whole course or the single session, based on the stipulated pricing agreed upon/marketed by the facilitator.
Cancellation and Refund
Clients may cancel or reschedule sessions at any time, so long as it is 24 hours before the allotted time for the session. If a client does not cancel the session 24 hours before the scheduled time, the client will pay the full fee for the session.
If a client does not cancel and does not appear for the session, the therapist will attempt to contact the client after fifteen minutes. If the client is not available, the session will be considered cancelled, and the client will pay the full fee for the session. If the therapist does get in contact with the client, the therapist will wait for a maximum of half an hour from the time the session is meant to begin. If the client does not join the session, the session stands as cancelled, and the client will pay the full fee for the session.